Microsoft Questions   POSTED ON: March 5, 2018

Updated Microsoft MB2-714 practice exam | 2018

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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You plan to create a service activity. You need to identify which types of participant can have defined work hours.

Which two participant types should you identify? Each correct answer presents a complete solution.

A. resource group

B. site

C. user

D. equipment

Answer: BC

You plan to create a service activity.

You need to identify which resources can be added to the service activity.

What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A. a user

B. a territory

C. a business unit

D. a facility

Answer: A

Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You are working with a customer to resolve an issue.

You need to provide the customer with an article from the knowledge base.

What should you do?

A. From the article, click Email a Link.

B. From the article, click Share.

C. From the article, click Copy a link.

D. Create an email and click Insert Article.

Answer: A

You need to create a new case in Dynamics CRM.

Which two fields are required to create the new case manually? Each correct answer presents part of the solution.

A. Subject

B. Product

C. Case Title

D. Origin

E. Customer

Answer: BE

You have an equipment resource for a forklift. Several scheduling activities are configured to use the forklift. The forklift breaks down and is sent for repairs. You set the work hours for the forklift to unavailable. You need to identify what will occur to the scheduling activities that require the forklift. What should you identify?

A. The scheduling activities will be added to a queue.

B. The scheduling activities will continue as scheduled.

C. The scheduling activities will be scheduled automatically for the next available time.

D. The scheduling activities will be deactivated.

Answer: D


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